Terms of Service

Please read these Terms of Service (“Terms”) carefully before using the CyberRide website or placing an order. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use the site.

  1. About CyberRide
    CyberRide is an online store that sells electric mobility products (such as eBikes and eScooters) and related accessories.
    In these Terms, “we”, “us”, and “our” refer to CyberRide. “You” refers to the user or customer.

For any questions about these Terms, you can contact us at:
Email: ridescyber@proton.me

  1. Use of the Website
    You agree to use this website only for lawful purposes and in accordance with these Terms.
    You must not:
    – Use the site in a way that could damage, disable, or overburden it
    – Attempt to gain unauthorized access to any part of the site or its systems
    – Use our site to commit fraud or any illegal activity

We reserve the right to refuse service, cancel orders, or restrict access if we suspect misuse, fraud, or violation of these Terms.

  1. Eligibility
    By using our site or placing an order, you represent that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or legal guardian to do so.

  2. Product Information
    We try to provide accurate descriptions, images, and specifications for all products. However:
    – Colors, details, or features may appear differently on different screens
    – Specifications, availability, and prices may change without prior notice
    – Minor deviations or updates in product design may occur due to manufacturer changes

We are not liable for small differences between the product received and its representation on the website, as long as the main characteristics and functionality are equivalent.

  1. Orders and Acceptance
    By placing an order, you are making an offer to purchase the product(s) under these Terms.
    An order is considered accepted only when we:
    – Confirm payment
    – Send an order confirmation email

We may refuse or cancel an order, for example if:
– The product is out of stock or discontinued
– There is a pricing or description error
– We suspect fraud or unauthorized activity

If an order is cancelled after payment, we will refund the amount paid to the original payment method.

  1. Pricing and Payments
    All prices displayed on the site are in the currency indicated and may or may not include taxes, depending on your region. Any applicable taxes, fees, or shipping costs will be shown at checkout.
    We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

Payments are processed through secure third-party providers. By providing payment information, you confirm that you are authorized to use the chosen payment method.

  1. Shipping and Delivery
    Shipping times, costs, and available destinations are shown at checkout and/or in our Shipping Policy.
    Estimated delivery times are indicative and not guaranteed. Delays can occur due to carriers, customs, local conditions, or events outside our control.

Risk of loss passes to you when the order is delivered to the address you provided. If a package is marked as delivered by the carrier but you did not receive it, we will assist you in checking with the carrier, but we cannot guarantee refunds or replacements in every case.

  1. Returns, Cancellations, and Refunds
    Our cancellation, return, and refund conditions are described in detail in our Cancellation Policy and Return & Refund Policy.
    By placing an order, you acknowledge and accept those policies.

In summary:
– Orders can usually only be cancelled before shipping
– Returns are generally accepted under specific conditions and within a certain time frame
– Refunds are processed after inspection of the returned product
– Return shipping costs may be your responsibility unless the issue is due to our error

  1. Warranty and Product Issues
    Some products may come with a manufacturer or store warranty. Warranty details, duration, and coverage are defined on the product page or documentation.
    Warranty typically covers manufacturing defects only and does not cover:
    – Normal wear and tear
    – Damage from accidents, misuse, or improper maintenance
    – Modifications or repairs not authorized by us or the manufacturer

If you experience a defect, contact us at ridescyber@proton.me with your order details and proof of the issue. We will help you with troubleshooting, parts, repair, replacement, or other available solutions.

  1. User Accounts (if applicable)
    If you create an account on our site, you are responsible for maintaining the confidentiality of your login details and for all activities conducted under your account.
    You agree to notify us immediately if you suspect any unauthorized use of your account.

  2. Intellectual Property
    All content on this website, including text, graphics, logos, images, and layout, is owned by or licensed to CyberRide and is protected by applicable intellectual property laws.
    You may not copy, reproduce, distribute, modify, or create derivative works from any part of the site without our prior written consent, except for personal, non-commercial use as allowed by law.

  3. Prohibited Activities
    You agree not to:
    – Use the site to transmit any harmful code, viruses, or malware
    – Attempt to reverse engineer or interfere with the site’s security or functionality
    – Use automated systems (bots, scrapers) to access or collect data from the site without permission

  4. Limitation of Liability
    To the fullest extent permitted by law:
    – CyberRide is not liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our site or products
    – Our total liability for any claim related to a purchase is limited to the amount you paid for the product in question

Nothing in these Terms excludes or limits any liability that cannot be legally excluded or limited under applicable law (for example, in case of fraud or certain consumer protections).

  1. Indemnification
    You agree to indemnify and hold harmless CyberRide from any claim or demand (including reasonable legal fees) made by a third party due to your misuse of the website, violation of these Terms, or infringement of any law or rights of a third party.

  2. Third-Party Links
    Our site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of those external sites. Accessing them is at your own risk.

  3. Changes to the Terms
    We may update these Terms from time to time. The latest version will always be available on this page and will apply from the date of publication. Your continued use of the site after changes means you accept the updated Terms.

  4. Governing Law and Disputes
    These Terms and any purchases made through our site are subject to applicable consumer and commercial laws in your jurisdiction and/or the jurisdiction where our business is established, as required by law.
    In case of a dispute, we encourage you to contact us first at ridescyber@proton.me so we can try to resolve the issue amicably.

  5. Contact Information
    If you have any questions about these Terms of Service, you can reach us at:

Email: ridescyber@proton.me

We will do our best to respond clearly and promptly.