Privacy Policy
At CyberRide, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
By using our website or placing an order, you agree to the practices described below.
Who we are
CyberRide is an online store specializing in electric mobility products and related accessories.
If you have any questions about this policy or your data, you can contact us at:
Email: ridescyber@proton.me
Information we collect
We may collect the following types of information:
-
Information you provide directly
– Name
– Email address
– Shipping and billing address
– Phone number (if provided)
– Order details (products, amounts, preferences)
– Messages you send to us (support requests, inquiries, etc.) -
Payment information
We do not store your full payment card details. Payments are processed by third-party payment providers (such as card processors, PayPal, or similar services), who handle your card information securely. We receive confirmation of payment, not your full payment credentials. -
Automatically collected information
When you visit our site, certain data may be collected automatically, such as:
– IP address
– Device type and browser type
– Pages visited and time spent
– Actions taken on the site (e.g. adding items to cart, starting checkout)
– Approximate location based on IP (country, city level)
This helps us improve the experience, detect issues, and prevent fraud.
How we use your information
We use your information to:
– Process and deliver your orders
– Communicate with you about your order status, shipping, and support
– Respond to your questions and customer service requests
– Improve our website, products, and services
– Personalize your experience (for example showing relevant products)
– Detect and prevent fraud or misuse of our website
– Comply with legal obligations (invoicing, tax, and accounting rules)
Marketing communications
If you subscribe to our newsletter or marketing emails, we may use your email address to send updates, offers, and product news.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
We do not sell your personal information
We do not sell your personal data to third parties.
We may share information with:
– Service providers that help operate our store (payment processors, shipping partners, email platforms, analytics tools)
– Technical providers that host our website or store data securely
– Authorities, when required by law or to protect our rights and security
These third parties only receive the data necessary to provide their service and are expected to protect it.
Cookies and tracking technologies
Our website may use cookies and similar technologies to:
– Remember items in your cart
– Keep you logged in (when applicable)
– Analyze traffic, usage, and site performance
– Personalize content or offers
You can adjust your browser settings to block or delete cookies, but some features of the site may not function properly without them.
Data retention
We keep your data for as long as it is necessary for:
– Completing your orders
– Providing customer support
– Fulfilling legal, tax, and accounting obligations
– Improving our services where allowed
When data is no longer needed, it may be deleted, anonymized, or securely archived according to applicable laws.
Your rights
Depending on your location and applicable laws, you may have rights such as:
– Access: Request a copy of the personal data we hold about you
– Correction: Ask us to correct inaccurate or incomplete information
– Deletion: Request deletion of your data in certain circumstances
– Restriction or objection: Limit or object to certain types of processing
– Portability: Request your data in a structured, commonly used format (where applicable)
If you want to exercise these rights, contact us at ridescyber@proton.me with your request and enough information to identify your account or order.
Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
However, no system can be guaranteed 100% secure. You are also responsible for protecting any account credentials and using secure networks when shopping online.
Third-party links
Our website may contain links to third-party sites (for example, external resources or social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing them with personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will be posted on this page with a revised date. Your continued use of the site after changes means you accept the updated policy.
Contact
If you have any questions, concerns, or requests about this Privacy Policy or your personal data, you can contact us at:
Email: ridescyber@proton.me
We will do our best to respond clearly and promptly.